Refund policy

📦 Return & Refund Policy
Last Updated: August 2026
At Trendzaraa, customer satisfaction is our absolute priority. We strive to provide premium quality products and a perfectly smooth shopping experience. If you encounter any genuine issue with your order, please review our comprehensive policy below.
⚠️ Important: By placing an order on our store https://trendzaraa.myshopify.com, you explicitly agree to the terms and conditions outlined in this policy.

🔍 1. Return Eligibility Window
Customers may request a return within 5 to 7 days from the exact date of delivery if:
  • ❌ The product received is physically damaged.
  • ⚙️ The product received is functionally defective.
  • 📦 The customer receives the completely wrong item.
  • 🛠️ The product has an inherent manufacturing defect.
  • 📐 The product arrives significantly different from its online description.
To be eligible for a successful return approval:
  1. The item must be entirely unused, unwashed, and in its original condition.
  2. The item must be returned with all original packaging, tags, accessories, manuals, and any complimentary free gifts received with the order.
  3. The return request must strictly comply with the timelines mentioned in this policy.
    Trendzaraa reserves the right to reject returns that do not meet these strict criteria.

🚨 2. Damaged, Defective, or Incorrect Products
If you receive a damaged, defective, or incorrect item, you must contact our support team within 48 hours of delivery.
To process your request efficiently, please provide the following evidence:
  • #️⃣ Your valid Order Number.
  • 📸 Clear, well-lit photographs of the product showing the issue.
  • 📦 Clear photographs of the shipping packaging and shipping label.
  • 🎥 An unboxing video clearly showing the condition of the product upon opening the package.
🚫 Failure to provide sufficient photo or video evidence may result in the automatic rejection of the claim.

⏳ 3. Return Request Period
  • Customers are expected to raise return requests strictly within 5 to 7 days after delivery.
  • Requests made after the applicable return window closes will not be accepted under any circumstances.

❌ 4. Non-Returnable & Final Sale Items
The following items are strictly not eligible for return, exchange, or refund:
  • ⚠️ Products damaged due to customer misuse, negligence, improper handling, or unauthorized modifications.
  • 👕 Used, worn, washed, or altered products.
  • 🎨 Personalized, custom-made, or made-to-order items.
  • 💳 Gift cards and promotional/sale items.
  • 🍎 Perishable goods.
  • 💻 Digital products or downloadable media files.
  • 🧴 Personal care, hygiene, beauty, or intimate products that have been opened or unsealed.
  • 🏷️ Products explicitly marked as Non-Returnable on the product landing page.

🚚 5. Return Shipping Charges
  • Our Error: If the return is approved because the wrong item was delivered, the product arrived damaged, it was defective, or the error occurred entirely on our side, Trendzaraa will arrange the return pickup or cover the return shipping cost whenever reasonably possible.
  • Other Returns: For all other approved returns, the customer will be responsible for covering the return shipping charges.

💰 6. Refund Process & Timelines
  • Inspection: Once your returned item is received at our warehouse and successfully inspected, we will notify you via email regarding the approval or rejection of your refund.
  • Processing: If approved, refunds will be automatically processed back to your original payment method used during checkout.
  • Timeline: Refunds are typically processed within 5 to 7 business days after successful inspection and approval.
  • Note: Depending on your payment provider or bank, it may take additional business days for the amount to reflect in your account statement.

💵 7. Cash on Delivery (COD) Refunds
For Cash on Delivery orders, approved refunds will be safely processed through:
  • 🏦 Direct Bank Transfer
  • 📱 UPI (Google Pay, PhonePe, Paytm, etc.)
  • 🤝 Any other mutually agreed digital refund method.
💡 Customers will be required to provide accurate, verified bank or UPI details to receive the refund amount.

🔄 8. Replacement Requests
In specific cases, Trendzaraa may offer a direct product replacement instead of a refund if:
  • The item is damaged or defective upon arrival.
  • The wrong product variation was delivered.
  • A replacement is considered the most suitable resolution by our support team.
    Replacement eligibility will be determined after reviewing the customer's request and supporting evidence.

✈️ 9. Lost or Missing Packages
If your package appears to be lost or stuck during transit:
  1. Contact our customer support team promptly.
  2. We will launch an investigation into the shipment with the assigned shipping carrier.
  3. If the package is officially confirmed as lost, we will provide a free replacement, full refund, or another suitable resolution at our discretion.
🌤️ Please note that delivery delays caused by customs, severe weather conditions, courier disruptions, or circumstances beyond our control do not qualify as lost shipments.

🛑 10. Order Cancellations
  • Orders may only be cancelled before they are processed or shipped by our warehouse team.
  • Once an order has been shipped out, it cannot be cancelled under any circumstances and will instead be subject to the standard return process.

🛡️ 11. Abuse of Return Policy
Trendzaraa reserves the absolute right to refuse returns, deny refunds, or block future orders from customers who repeatedly misuse, exploit, or abuse the return system.

📧 12. Contact Our Support Team
For any return, exchange, or refund requests, please reach out to us:
  • Store Name: Trendzaraa
  • Website: https://trendzaraa.myshopify.com
  • Customer Support Email: trendzaraa@gmail.com