FAQs โ
Welcome to our Help Center. Find quick answers to the most common questions below. If you need further assistance, don't hesitate to reach out directly to our support team!
๐๏ธ General & Order Questions
Q1: What exactly is Trendzaraa?
- Trendzaraa is a premier online shopping destination offering carefully curated lifestyle, home, utility, and everyday products designed to provide ultimate convenience, quality, and everyday value.
Q2: Do I need an account to place an order?
- No! You can easily complete your purchase as a guest checkout. Creating a free account, however, makes it much easier to view your tracking history and manage future orders.
Q3: Is it entirely safe to shop on Trendzaraa?
- Yes, absolutely. We use industry-standard SSL encryption and highly secure payment gateways to safeguard your personal data and banking details completely.
๐ฆ Shipping & Delivery
Q4: Where do you currently ship?
- We proudly ship across all serviceable locations in India as well as to selected international destinations. Availability depends on local carrier coverage.
Q5: How long does order delivery take?
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Delivery times depend entirely on the method chosen at checkout:
- Express Shipping: 2โ5 business days
- Standard Shipping: 4โ8 business days
- Economy Shipping: 6โ12 business days
- International Shipping: 7โ21 business days (Subject to customs speeds).
Q6: How long does order fulfillment take?
- Orders are processed, packed, and handed over to our couriers within 1โ2 business days following successful checkout.
Q7: Can I get Free Shipping on my order?
- Yes! We offer Free Standard Shipping on all eligible domestic orders valued above โน499.
Q8: How can I track my shipped package?
- As soon as your package leaves our facility, you will receive an automated confirmation email featuring a live courier tracking link.
๐ Cancellations, Damages, & Refunds
Q9: Can I cancel my order?
- Orders can only be cancelled before they are processed or shipped by our warehouse. Once handed over to the courier, it must be processed as a regular return instead.
Q10: What should I do if my package arrives damaged or incorrect?
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Please contact us within 48 hours of delivery at
trendzaraa@gmail.com. You must provide your order number, clear photos of the item/packaging, and a continuous unboxing video so our team can immediately dispatch a replacement.
Q11: What is your standard return period window?
- Genuine claims and eligible return requests must be raised within 5 to 7 days from the verified delivery date.
Q12: How are my approved refunds processed?
- Refunds are automatically sent back to your original payment method. For Cash on Delivery (COD) orders, our team will coordinate a secure transfer via direct Bank Transfer or UPI. Most banks process this within 5โ7 business days.
๐ง Customer Support Contact
Q13: How can I contact customer support?
- You can reach our team directly at ๐ง trendzaraa@gmail.com. We do our absolute best to respond to all inquiries within 24 hours!